Refund & Cancellation Policy
Merchant of Record Disclosure:
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
At Dompus (accessible from domainsearch.online), we want you to be completely satisfied with our domain search and intelligence tools. This Refund & Cancellation Policy outlines how refunds, renewals, and cancellations are handled for our paid subscription plans and one-time access passes.
1. 14-Day Money-Back Guarantee
We provide a 14-day no-hassle money-back guarantee for all new subscriptions and purchases:
- Monthly Pro Plan: If you are not satisfied with your subscription, you may request a full refund within 14 calendar days of your initial purchase date.
- Annual Pro Plan: If you request a refund within 14 calendar days of purchasing an annual subscription, you will receive a full 100% refund.
- Lifetime Access Pass: Eligible for a full refund within 14 calendar days of initial payment.
2. Subscription Cancellations
You can cancel your recurring subscription at any time without any penalties or cancellation fees:
- You can cancel directly through the link provided in your Paddle purchase receipt email.
- Alternatively, you can email our support team at [email protected], and we will cancel your renewal immediately.
- Once cancelled, you will retain full access to all paid features until the end of your current paid billing period. You will not be billed again.
3. How to Request a Refund
To request a refund within the 14-day eligibility window, please follow either of these methods:
Option A — Contact Us Directly (Fastest):
Email: [email protected]
Subject: Refund Request - [Your Order ID or Email]
Please include the email address used at checkout and your Paddle order ID.
Option B — Contact Paddle Support:
You can contact our Merchant of Record directly through your invoice receipt or via paddle.net or by emailing [email protected].
4. Refund Processing Time
Once your refund is approved:
- Refunds are initiated immediately via Paddle.
- Depending on your payment provider (Credit Card, PayPal, Apple Pay, Google Pay), funds typically reflect in your account within 3 to 5 business days.
- Refunds are issued directly to the original payment method used during the transaction.
5. Exceptions & Abuse Prevention
While we maintain a generous refund policy, we reserve the right to decline refund requests in cases of clear fraudulent activity or automated scraping abuse (e.g., creating multiple accounts to mass-scrape data through API limits and requesting repetitive refunds).
6. Contact Us
If you have any questions regarding our refund terms, please reach out to us:
Dompus Support & Customer Care
Website: https://domainsearch.online
Email: [email protected]
Merchant of Record: Paddle.com Market Ltd, Judd House, 18-29 Mora Street, London, EC1V 8BT, UK